The Academy Clinic Subscription Service T&Cs

1. Overview

The Academy Clinic’s subscription service offers a cost-effective way for patients to access regular anti-wrinkle treatments, dermal filler and select skin injectables paid through monthly instalments via a Continuous Payment Authority (CPA). By enrolling, you agree to the terms outlined below

2. Subscription Eligibility & Setup

• Right to Refuse: The Academy Clinic reserves the right to refuse a subscription to any patient. This may be based on clinical suitability, prior account history, or other operational considerations
• In-Person or Phone Setup Only: Subscriptions can only be activated in person or over the phone. Online sign-up is not available at this time to ensure appropriate screening and consent.

3. Subscription Plans

• Plans are tiered (e.g.Bronze, Silver, Diamond) and include a defined number of treatments per year.
• Treatment types and frequency vary by plan and are detailed at the time of signup.
• Currently we offer plans for:
  • SILVER and BRONZE tier combined anti-wrinkle treatment and 1ml dermal filler 
  • DIAMOND tier Polynucleotide, Anti-wrinkle treatment, or Profhilo®
• For 3 treatment per year subscriptions, redemption of services can be redeemed every 4 months.
• For 4 treatment per year subscriptions, redemption of services can be redeemed every 3 months.

4. Continuous Payment Authority (CPA)

• By enrolling, you authorize The Academy Clinic to collect monthly payments via your selected debit or credit card.
• Payments will be taken on a fixed day each month (your “collection date”) until your subscription is complete or canceled.
  

• It is your responsibility to ensure that your payment method remains valid. 

5. Treatment Access

Access to treatments is granted according to the subscription plan selected at the time of purchase. Each plan includes a specific schedule for when treatments become available, subject to timely payments.

Important:

Treatment access timelines vary by plan. For full details, please refer to the Subscription Plan Schedule available at theacademyclinic.co.uk.

If you change or upgrade your plan, your treatment access timeline may adjust accordingly.

6. Flexible Skin Injectable Treatments

For subscriptions that include skin injectable treatments, each session may be used for either Profhilo or Polynucleotides, depending on clinical recommendation and patient preference. This will be discussed and agreed upon during your consultation before each treatment.

Treatment choice is subject to practitioner approval to ensure suitability and safety based on your individual skin needs at the time of each visit.

7. Payment Terms

• The subscription fee is fixed and collected monthly over 12 months.
• All payments are non-refundable, even if treatments are not redeemed.
• Failure to attend an appointment without the required notice may result in loss of that treatment.

8. Failed Payments

• If a payment fails, Zenoti will attempt to recollect it automatically.
• After 2 failed attempts, you will receive a notice within 14 days to rectify the issue.
• If unresolved, your subscription will be paused or canceled, and future bookings withheld.

9. Cancellation & Early Termination

• You may cancel your plan at any time by contacting us via email at subscriptions@theacademyclinic.co.uk

• No refunds will be issued for payments already collected.
  If you cancel early, the balance of your payments will be assessed, and:
  • Unused payments will be converted into clinic credit (valid for 12 months).Clinic credit can be used on full-price services or retail products.
  • Used treatments that exceed your payment-to-date may result in an outstanding balance being due. 

10. Credit & Refund Policy

• Credit is non-transferable and cannot be exchanged for cash
• Refunds are not permitted under this agreement, except in cases of medical ineligibility confirmed by a clinic practitioner.
• If you have paid your full 12-month subscription but have not used your final treatment, and you choose to renew your subscription, we will roll over that unused treatment into your next plan.
• If you do not renew, the unused treatment will be forfeited. No refunds or credit will be issued.

11. Medical Eligibility

• All treatments are subject to medical approval by a qualified practitioner.
• If deemed medically unsuitable, you may:
  • Be offered the difference in value towards an alternative treatment;

12. Renewals & Adjustments

• Your subscription will not automatically renew. You will be contacted to opt-in for the next year.
• You may upgrade your subscription at any time during the 12-month term to access additional treatments or benefits. The upgraded plan will be prorated accordingly and a new agreement will be issued to reflect the changes. 
• Downgrading a subscription is only permitted at the point of renewal. Downgrades will not be processed mid-term to maintain consistency in treatment access and financial commitment.
• Pricing and terms are fixed for the duration of your 12-month agreement. 
• We reserve the right to adjust pricing and terms for new subscriptions, with 30 days’ notice prior to renewal.

13. Agreement & Consent

• By enrolling in a subscription plan, you confirm that:
  • You have read and understood these terms;
  • You consent to monthly recurring payments under a CPA;
  • You accept responsibility for maintaining your payment method.