SkinViva Clinic Transition FAQs

Private SkinViva Client FAQs

Can I still come to the clinic for treatment?

• Absolutely! We’re still here to provide you with high-quality medical aesthetics treatments, specialising in anti-ageing, non-surgical cosmetic injections, as well as skin rejuvenation and skincare treatments. Our focus remains on offering safe, ethical and personalised skin treatments tailored to your individual needs, helping you look and feel your best.

Will I still be able to book a private appointment with a practitioner of my choice?

• Absolutely! You can continue to book private, one-on-one appointments online, by email, or phone — and always choose your preferred practitioner.
• We’re also excited to introduce new, more affordable treatment options in a supervised educational setting, where you’ll only be treated by qualified medical professionals. These optional sessions maintain the highest standards of care, offering a great way to access treatments at a lower cost.
• But don’t worry — if you prefer your usual private experience, that will always be available to you.

Will you still be offering the same treatments?

• Yes – during the transition period, all current treatments will remain available as usual.
• At the end of the 3 months, we’ll be aligning with The Academy Clinic’s treatment menu, which may include some exciting updates and new innovations. If any treatments are phased out, it’s only because we’ve found options that offer even better results.
• We’re committed to keeping you informed every step of the way and continuing to offer the best, evidence-based treatments in the industry.

Will you still be at the same location?

• Yes! We’re still in our wonderful Spinningfields location in Manchester. You can find us at: Ground Floor & First Floor, St Johns Court, 19B Quay Street, Manchester, M3 3HN.

Will I still be able to see my usual clinician?

• As with any business, there may be occasional changes to our team if someone decides to move onto pastures new. However, as of now, you can expect to see the same familiar faces, and we’ll always do our best to ensure you’re cared for by the clinician you trust.

I have credit on my account – can I still use this?

• Yes, absolutely! Your SkinViva credit is still valid – we look forward to welcoming you in to redeem it.

I have a SkinViva gift voucher – can I still use this?

• Yes, absolutely! Your SkinViva gift voucher is still valid, and standard expiry terms and conditions apply. We look forward to welcoming you in to redeem it.

I’m on the ‘Anti-Wrinkle Club’ or ‘Skin Rejuvenation Package’ subscription – what happens with this?

• Rest assured, both of our subscription services will continue during this transition. We may need to reach out to you to update your subscription under our new trading name / finance details, but if that’s the case, we’ll contact you directly to discuss this.
• Please note, we may review or adjust our subscription offerings in the future, and if any changes are made, we’ll be sure to inform you and guide you through the process.

I’m currently mid-way through a treatment package – can I still have this?

• Absolutely! If you’re midway through a treatment package, such as 3 microneedling sessions, you’ll continue to receive your treatments at the scheduled intervals. If you’ve been paying via instalments, we may need to re-set your payment plan under our new trading name / finance details. If that’s the case, we’ll be in touch to ensure a smooth transition. For those who have already paid in full, no action is required – everything will proceed as planned.

Will I still be able to purchase skin care products from you? 

• Yes! We remain passionate about providing a holistic, 360-degree approach to skincare. This means we offer a full range of at-home skincare routines alongside our non-surgical treatments, lifestyle advice, and overall skin health guidance. After all, great skincare is the foundation for the best results, and we’re here to support you every step of the way!

SkinViva Model FAQs

Will I still be able to get discounted treatments as a model?

• While the exact details of our future model opportunities are still being finalised, we can confirm that we will continue to offer discounted treatments as part of our training academy. However, as we update and expand our training courses and treatments, the structure and availability of model treatments may change. We’ll be sure to keep you informed and ensure you have the opportunity to access these treatments in line with the new offerings.

Will I still be treated by multiple trainees?

• Yes, you will still have the opportunity to be treated by multiple medical trainees, but we’re introducing some exciting new tiers for treatments and pricing. These new tiers  will  allow you to receive treatments on a more personalised, one-on-one basis at a discounted price. While the specific details are still being finalised, you can look forward to more flexible treatment options in the near future! You can sign up to be the first to hear about these here.

Will you still be at the same location?

• Yes! We’re still in our wonderful Spinningfields location in Manchester. You can find us at: Ground Floor & First Floor, St Johns Court, 19B Quay Street, Manchester, M3 3HN.

Will you still be offering the same treatments?

• As we update our training academy and the range of aesthetic courses we offer, the treatments we provide to our models may also evolve. We’re excited to bring in new techniques and treatments that align with the latest industry innovations, so while some treatments may change, we’ll continue to offer opportunities for models to receive high-quality, cutting-edge treatments. We’ll keep you updated as our course offerings and model requirements are finalised.

I have credit on my account – can I still use this?

• Yes, absolutely! Your SkinViva credit is still valid – we look forward to welcoming you in to redeem it.

I have a SkinViva gift voucher – can I still use this?

• Yes, absolutely! Your SkinViva gift voucher is still valid, and standard expiry terms and conditions apply. We look forward to welcoming you in to redeem it.

Will I still be able to purchase skin care products? 

• Yes! We remain passionate about providing a holistic, 360-degree approach to skincare. This means we offer a full range of at-home skincare routines alongside our non-surgical treatments, lifestyle advice, and overall skin health guidance. After all, great skincare is the foundation for the best results, and we’re here to support you every step of the way!