Retail Product Returns Policy

At The Academy Clinic, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Change of Mind Returns

If you have changed your mind about a product, we are happy to offer a full refund under the following conditions:

• The product is unopened, unused, and in a re-sellable condition.
• The return is made within 14 days of the original purchase date.
• Proof of purchase (such as a receipt or order confirmation) is provided.

Please note: Returns must be made in person at our Threadneedle Street Location and goods inspections can be carried out by our Customer Advisor Team.

Product Reactions

We understand that everyone’s skin is unique, and occasionally, a product may not suit you. In the event of a suspected allergic reaction:

• Please contact us immediately with details of the reaction and any relevant photos or medical information.
• These cases will be reviewed individually, and while refunds are not guaranteed, we are committed to offering medical support and guidance to ensure your well-being.

Disclaimers

This scheme is designed with good intentions and is based on the best information regarding business needs that is available. However, Harley Academy reserves the right to make changes to this scheme at any time and for any reason.